Delivery Policy
Postage for orders is charged at a flat rate of $5.00 New Zealand-wide. For orders over $100.00, we offer free postage.
We aim to ship all orders within 5 working days of order. If for some reason there is a delay or if a product is temporarily out of stock, you will be notified by phone or email to discuss if you would like to continue with your order.
If you need an order urgently, please contact us at : megan@soulcandles.co.nz prior to placing an order and we will endeavor to accommodate your request.
International Shipping
For any international orders, please email your details to us at: megan@soulcandles.co.nz so that we can quote you on delivery charges.
Accepted Methods of Payment
All transactions will be billed in New Zealand Dollars inclusive of GST.
Pay securely using PAYPAL for Mastercard and Visa card purchases or direct deposit. Orders will be dispatched once payment has cleared into our account. We do not store any private information such as credit card details. These details are handled by the third party service provider.
Refunds
We want you to love your candles as much as we do! If for some reason you are not happy with the quality or there is a fault with your candle, please contact us at: megan@soulcandles.co.nz within 2 weeks of purchase to arrange a replacement of product or refund.